IT Support Resources

If you're not able to resolve the problem you're having on your own, you may need to reach out to other resources:

Sunnyvale IT Support

Jeff Labadie, IT Systems Manager

Outside Regular Business Hours

Fastest Response: CALL cell phone; leave a voicemail with details. You should get a response within four hours.

Standard Response: Call desk phone (650) 933-9823; leave a voicemail with details. You should get a response by the next day.

Response Next Business Day: Email, Teams or Text Message

DMH Helpdesk/Service Desk

Fastest: Call +39 (051) 641-3666; this line is answered 24/7.

Standard: Submit a Helpdesk ticket at https://hd.ducati.com (requires a VPN connection).

Email: servicedesk@ducati.com; this goes to the same Helpdesk staff, they will generate a HD ticket on your behalf.