Tips & Tricks
This section provides information to help understand Ducati's IT environment or general IT subjects.
What is my Username?
This generally refers to your Active Directory credentials. 'Username' usually refers to your alias (LastNameFirstInitial, ex. labadiej), but on some Ducati platforms, Username may refer to your email address. Neither your alias or email address is case-sensitive.
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How to set up your company email on a mobile device?
Step-by-step configuration guide to add your DNA Self-Helpdesk email account to your smartphone or tablet.
How to report an it issue or service request?
Learn the proper procedure for reporting technical problems or submitting service requests to the DNA Self-Helpdesk IT team.
What is DNA's VPN gateway?
Our gateway is: ducati-vpn.gpcloudservice.com
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How to troubleshoot common printer issues?
Learn how to resolve basic printer problems, such as paper jams, connectivity issues, or print quality concerns, quickly and efficiently.
How to access shared network drives and folders?
Instructions on how to locate and connect to shared network resources and folders within the DNA Self-Helpdesk environment.
How to request new hardware or software?
Guidelines on how to submit a formal request for new equipment or software licenses required for your work at DNA Self-Helpdesk.
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